This Privacy Notice lists all the information that we may collect and explains why we do it and how we use this information. We only collect essential information for Fubble VPN products to function fully and properly. We do not share or sell your personal information. We are strongly committed to protecting user privacy and being as transparent as possible.
This Privacy Notice supplements the Fubble VPN Privacy Policy available at fubblevpn.com/privacy, which provides you with the necessary information regarding terms and conditions of data processing by Fubble VPN.
Here we describe all cases when and what data is sent to our server, so you can be sure that we only collect the minimum necessary for the application to work properly. The information we collect about you depends on how you interact with our application.
When we create a Fubble VPN account for the user, the following information is sent to our servers:
Why we need this information: We need your email address because this is the login of your Fubble VPN account. We use the app identifier to control the simultaneous use of multiple applications.
Users have the option to activate the license by logging into their personal account in the app. The following information is sent to our servers:
Upon authorization, the app receives an active license for that account from the server.
To validate the license status Fubble VPN connects to its servers. When it happens, the following information is sent:
Why we need this information: We use this data to check the license status and to bind the license to the device. This information is also used to display the user’s license keys in the Fubble VPN account.
Users may also enter their Fubble VPN account credentials (login and password) to activate the functionality of the full version of the app. In this case, the app will also send this login and password pair to the server in order to authenticate the user.
The license is reset upon user request. When it happens, the app identifier is sent.
Why we need this information: In order to know which app to do the license reset for.
When a user requests the trial period, the following information is sent to our server for activation:
Why we need this information:
To check for app updates, Fubble VPN connects to its servers. When it happens, the following information is sent:
Update checks are performed periodically or when prompted by the user. We do not store or use this data in the future, but we aggregate it in an anonymous form to count the total number of Fubble VPN products installed.
To check for updates of blocking filters, Fubble VPN connects to its servers. When it happens, no information is sent. The application periodically downloads a file with all filter versions and their available updates. When updating custom filters, we access the resources specified by the user when adding the custom filter.
When updating userscripts, we first check for a new version and then download the update. Pre-installed userscripts are stored on our servers. We also access the resources specified by the user when adding the userscripts.
The user can submit a report of a website problem directly from the app. The app will automatically open reports.fubblevpn.com and forward some information about its configuration. The user can then alter or delete it.
Unless the user agrees to submit this information by clicking Next, none of this information is stored or sent anywhere. If the user agrees, the report will become public (but anonymous) on GitHub.
Users can send messages to support directly from the app. In that case, the following information will be sent along with the message and the email address provided:
If Send app logs and system info is enabled, the program will also send additional information:
This detailed information is used by the support team to help solve more complicated problems.
The first time the app is launched, users are asked if they want to allow Fubble VPN to send automatic crash reports. If they do (and only if they do), the following information will be sent to our servers when the app crashes:
Why we need this information: To troubleshoot critical issues. It keeps us aware of new problems not reported by users.
Crash report data is stored only on our servers. We do not use any third party services to collect and store crash reports. All crash reports are stored for 30 days.
The first time the app is launched, users are asked if they want to allow Fubble VPN to send technical and interaction data. If they do, the following information is sent:
When the data is sent to Fubble VPN, your IP address may be temporarily collected as part of our server logs.
This data is used only internally and is not shared with third parties.
Why we need this information:
If Browsing Security is enabled, Fubble VPN will check each website before the user visits it. We use the Safe Browsing API for this purpose, and the information about the visited website is sent in the form of hash prefixes. This doesn’t allow us to determine which website is being visited. In addition, we periodically pull database updates from our servers.
The information described above, when collected by Fubble VPN for Android, is generally not correlated with any other personal information and is used anonymously aggregated with similar information from other users of the Fubble VPN software for analytical purposes.