Keynote: This Privacy Notice lists all the information that we may collect and explains why we do it and how we use this information. The information we collect includes no more than is crucial to provide the full functionality of Fubble VPN products. We do not share or sell your personal information. We are strongly committed to protecting user privacy and being as transparent as possible.
This Privacy Notice supplements the Fubble VPN Privacy Policy available at fubblevpn.com/privacy, which provides you with the necessary information regarding terms and conditions of data processing by Fubble VPN.
Here we describe all cases when and what data is sent to our server, so you can be sure that we only collect the minimum necessary for the application to work properly. The information we collect about you depends on how you interact with our application.
Users have the option to activate the license by logging into their personal account in the app. The following information is sent to our servers:
Upon authorization, the app receives an active license for that account from the server.
To validate the license status Fubble VPN connects to its servers. When it happens, the following information is sent:
Why we need this information: To check the license status and display the user’s license keys in the Fubble VPN account. MAC and hardware ID hashes are also used to tie the license to the computer.
The license is reset upon user request. When it happens, the app identifier is sent.
Why we need this information: In order to know which app to do the license reset for.
To check for app updates, Fubble VPN connects to its servers. When it happens, the following information is sent:
Why we need this information: This data is sent to our servers in order to return a correct response about what updates are available for the current version of the application.
Update checks are performed periodically or when prompted by the user. We do not store and use this data in future.
To check for updates of blocking filters, Fubble VPN connects to its servers. When it happens, no information is being sent. The program periodically downloads a file with all filter versions and their available updates.
If Fubble VPN crashes, it creates an automatic crash report. Upon the next launch Fubble VPN will ask you to send it to us. In this report, the following information is sent:
Why we need this information: To troubleshoot critical issues. It keeps us aware of new problems not reported by users.
Crash report data is stored only on our servers. We do not use any third party services to collect and store crash reports. All crash reports are stored for 30 days.
If Fubble VPN crashes during the installation process, it creates an automatic crash report and asks the user to send it to us. If the user agrees, the following information will be sent:
Why we need this information: The installer is a separate program from Fubble VPN and it can also have bugs and errors. The information received in crash reports allows us to understand the causes of problems and fix them in time.
After Fubble VPN for Windows is uninstalled, the app identifier is sent.
Why we need this information: We need to know that the app has been uninstalled. We use the received app identifier when checking the license: we do not count deleted programs when counting the number of programs activated with the license key.
The user can submit a report of a website problem directly from the app. The app will automatically open reports.fubblevpn.com and forward some information about its configuration. The user can then alter or delete it.
Unless the user agrees to submit this information by clicking Next, none of this information is stored or sent anywhere. If the user agrees, the report will become public (but anonymous) on GitHub.
Users can send messages to support right from the app. If they do, a special file containing some information about app settings and OS configuration will be sent. This data is required for troubleshooting purposes. Users also have an option to include a diagnostic report that contains additional information. Nothing will be sent unless the user manually confirms the submission.
The following information is included in this message:
Why we need this information: This information is used by the support team to understand whether they are dealing with a paid version user or not, and to perform minimal diagnostics.
If Include the diagnostic report in the message is enabled, the app will also send additional data:
This detailed information is used by the support team to help solve more complicated problems.
If Phishing and malware protection is enabled, Fubble VPN will check each website before the user visits it. We use the Safe Browsing API for this purpose, and the information about the visited website is sent in the form of hash prefixes. This doesn’t allow us to determine which website is being visited.
When Parental Control is enabled, Fubble VPN uses its own web service to check websites against the database. We use the Safe Browsing API for this purpose, and the information about the visited website is sent in the form of hash prefixes. This doesn’t allow us to determine which website is being visited.